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Net Promoter Scores: What Do the Numbers Really Mean?

Posted by Eliassen Group
Net Promoter Scores are derived with one basic question in mind: How likely are you to recommend your firm to a friend or colleague? This blog post explains what an NPS is, how it’s measured, and what this number actually tells you.

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We all need someone in our corner. That’s why we have CAP.

Posted by Eliassen Group
Our consultants know that instead of spending time guessing who the point of contact is to answer a question, they can reach out to CAP the first time.

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