You use Net Promoter Scores as a measure of client satisfaction, but are you equally in tune with the happiness of your team?
A company’s NPS or Net Promoter Score is a measurement of customer satisfaction.1 These scores are especially useful in the staffing industry, in which feedback isn’t linked to a tangible product, but is instead related to a more subjective service or experience. While NPS surveys can ask a number of questions, the concept truly focuses on only one: How likely are you to recommend your firm to a friend or colleague?2
Employee Net Promoter Scores, or eNPS, center on this same question and assign numerical value to the similarly subjective experience of being an employee. While one-on-one meetings can keep leadership informed of employee satisfaction levels, these means of measurement have their limits. Employee Net Promoter Scores are derived from anonymous company-wide surveys, which not only welcomes honest and open feedback, but also enables employee satisfaction to be measured on a universal scale, allowing the scores of various companies to be easily compared.